Timely responses to events
Efficient, lightweight, messaging platform with a new, modern and pluggable architecture.
Omni-channel notifications
Effective notification flows executed through different communication channels – SMS, email, push notifications.
Seamless data flow
A variety of adapters with primary function to smoothly gather information from the source systems.
Rules & workflows
Centralized repository for business rules and workflows that trigger notifications based on events from the sourcing systems.
Secure communication
Latest security standards and protocols implemented to ensure secure integration and communication.
Telco grade interfaces
Modern architecture to establish two-way communication with current and future systems.
High availability
Simplified monitoring and troubleshooting of the process execution to ensure smooth operation.
Start small, think big
Modular approach with possibility to start small and add new features gradually.
Testimonials
Chief Technology Officer
“Professional and structural approach in the implementation of complex and high-transactional systems, critical for the business.“
Technical Director
“As a market leader in Kosovo, IPKO was looking for simple, functional and reliable mobile application for digital interaction with our customers, as well as a vendor capable of doing it on time, on specs and in a partnership manner. ITgma managed to achieve all of this.”
Director of IT Department
“ITgma is a trusted and committed technology partner, who enabled us to reach another level of excellence in our CRM domain.“
Head of Business Support Systems
“ITgma’s BSS solutions and expertise are instrumental part in fulfilling our future BSS strategy.“
Other Solutions
Customer Relationship Management
CRM solution for visionaries! Now you can have the CRM you always wanted – end-to-end
Order Management
Automated order management solution, completely integrated with the other BSS
Digital Self-Care Platform
Precisely tailored for every customer according to their needs, preferences and desires
Integrated Case Management
Enabling continuous process improvements and optimization by having the highest visibility
Enterprise Product Catalogue
Delivering sophisticated products offering at the core of the telecom omnichannel strategies
Sales Performance Management
Establish effective sales organization by setting targets, monitoring the performance
Contact ITgma
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