Personalized interaction
A product or a service tailored to the customer needs.
Supporting your Digital Customer
Precisely tailored for every customer according to their needs, preferences and desires, available anytime, from anywhere. Be comfortable with your services when the customer leads the dance.
All Services in One Application
- Customized Products
- Tailored Services
- Accurate Balance Info
- Personalized Offers
- Promotions & Reductions
- Account Statistics
- Stores and Locations
- Self-service Functions
- Support & Assistance
Highly Configurable and Customizable Solution
The industry is at the forefront of the transformation, both as an industry witnessing large-scale change in its market environment and as a key driver of worldwide digitization. Our solution offers everything that Digital Customer’s need.
Digital Engagement
Digital commerce, Personalization, Self-care, Omni-channel…
Automated Operations
Data-driven, Cost-effective, Simplification, Continuous delivery…
New Digital Services
New business models, Global coverage, Distributed, Joint offerings…
Testimonials
Technical Director
“As a market leader in Kosovo, IPKO was looking for simple, functional and reliable mobile application for digital interaction with our customers, as well as a vendor capable of doing it on time, on specs and in a partnership manner. ITgma managed to achieve all of this.”
Head of Business Support Systems
“ITgma’s BSS solutions and expertise are instrumental part in fulfilling our future BSS strategy.“
Chief Technology Officer
“Professional and structural approach in the implementation of complex and high-transactional systems, critical for the business.“
Director of IT Department
“ITgma is a trusted and committed technology partner, who enabled us to reach another level of excellence in our CRM domain.“
Other Solutions
Customer Relationship Management
CRM solution for visionaries! Now you can have the CRM you always wanted – end-to-end
Order Management
Automated order management solution, completely integrated with the other BSS
Integrated Case Management
Enabling continuous process improvements and optimization by having the highest visibility
Omni-channel Notification Engine
Efficient, lightweight, messaging platform with a new, modern and pluggable architecture
Enterprise Product Catalogue
Delivering sophisticated products offering at the core of the telecom omnichannel strategies
Sales Performance Management
Establish effective sales organization by setting targets, monitoring the performance
Contact ITgma
If you have any questions about our company, our offering, or our expertise, we’d love to hear from you. Share your necessity with us.
